Alpine Access
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Only 1 person was allowed off during black out days. Doesn’t seem much different in an at-home job. Yes I certainly do agree with a lot of things you said, please remember I posted that review last year.
I have a phone interview on Monday, and would like as clear of a picture as I can get. Glassdoor is your resource for information about the Work From Home benefits at Alpine Access. Learn about Alpine Access Work From Home, including a description from the employer, and comments and ratings provided anonymously by current and former Alpine Access employees. Alpine Access is one of many virtual call center companies that offers work from home positions. When you join the SYKES team, you don’t just get a great job; you become part of a fantastic community built by caring about each other and doing great work.
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Applications can be completed online and the company suggests allowing approximately 7-10 days to complete the steps required in the application process, although it could take longer. I hope this information will be able to help some of you discover if working for this company is the right fit for you. If not, don’t be discouraged, there are many other companies that may be a better option for your life and schedule. The power button on my AIB was stuck, called the Help Desk and the technician told me to get a butter knife to try and pop it out!
Horrible training with little support; there was an adobe room where you could type questions but it took forever to get a response. It's a sweat shop; calls are back to back and you are constantly pinged by managers and coaches during calls. You're expected to view and system changes or important information about your job; they tell you to read between calls but there is no time between calls.. There's not enough space to write more, but there is. Get started with your Free Employer Profile to respond to reviews, see who is viewing your profile, and share your brand story with top talent. I love working from home and I am willing to take the minimum wage in order to do this.
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Alpine Immune Sciences is applying our platform discovery technology to bring innovative new therapies to people living with serious or life-threatening illnesses or conditions, such as cancer and ... SYKES actively participated in both the Privacy Shield and Safe Harbor programs until their invalidation by the European Union courts. SYKES operates its data collection activities on an opt-in basis, facilitated through voluntary provision of information by you and through cookie controls. The hours you are scheduled will be the same for all 5 days.
They will change policies but will not update the Visual Knowledge Base . Did your background come back before you started work? Because I am suppose to start tomorrow but mines haven’t came back yet. I got selected for ccp for Rogers waiting for training upto one week ,when will they start training.fed up of waiting . Then I have two kids one is going to school other at home will This be tolerable for me.if they put noise in other room will they tolerate that or terminate job. Personally I thought the training was well done and there was lots of support during the nesting phase.
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Alpine is seeking a District Sales Manager for the West-Midwest territory. The role is responsible for identifying sales goals and acting on opportunities to produce sales in th... Be advised, unauthorized parties may use the name of SYKES in an attempt to solicit fees or information from potential job seekers. All official communications will only be sent from an @sykes.com address. As if you’re driven to better yourself professionally and personally, there’s a place for you here. If you want movie nights, ice cream socials, athletic and volunteer clubs, or just want “wear your PJ’s to work” days, that’s all here, too.
The way it ended was so bad, that I gave all the worst marks for this company. The QA scores were an internal monitoring of a call. The QOS scores were based on a survey filled out by the customer you talked to on the phone. You had to have like 70% be in the top box, or if they were not after a certain amount of weeks even if you were performing well on all of your other metrics, you were put on Corrective Action. This happened to me once and I was very lucky to get out of it.
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If you have worked in customer services call center and enjoy it then you will probably fly through promotion at a WAH call center job. But if you just applied to a WAH call center job because you are tired of the 9-5 and you had never work a call center job it is going to challenging. You need to get yourself prepare for a culture shock. Many of these reviews are from people that never work in a call center setting or did work at a call center but didn’t experience the ups and downs. The shortest period that I have been at a call center job is 3 years the longest was 7 years.
The virtual employment model was a main reason the client selected Alpine Access to provide technical support to the more than 40 million users of its gaming platform. With access to the largest talent pool in the nation, Alpine Access can find applicants that possess very specific, hard-to-find qualifications. This employee-match program has proven to have positive financial benefits with better results for one-call resolution, customer satisfaction and customer retention. In this case, the unique skills and experience of video gamers make them ideally suited to help fellow gamers and quickly resolve their issues.
The Call center business is smart, they are weeding out the people that don’t need to be there; that is not really vested in the company. But if you stick in there and apply yourself it will paid off. You have to work to get to where you want to be. There many people that started with this company for a job because of relocation, children at home and many other reason, but they are now a team leader or recruiter and are making a decent living.
I have an interview tomorrow night with them…THe more I hear the more I’m not liking it. Yes favoritism does happen in any job, you are right about that, that isn’t Alpine exclusive. I myself have been lucky with this one as I had a great TL and she recommended me for another program, so I am lucky in that sense.
I was just posting my experience and mostly letting people know that this job is legit and not one of those scammer jobs. I did read all the reviews before I signed up for it and yes most of them are bad lol. Okay well I have worked for this company now since November of last year. I work in Canada so the wage is based on the minimum wage in your province. Also I didn’t have to have a credit check done just a criminal check. I really hope the credit history thing will not let me down.
I just finished a training program with Alpine Access, if you can call it that. The instructors act like giggly teenagers, most of the training is ‘do it yourself’, there is no support, you try to transfer a customer to a supervisor and no one answers the line. You can wait several minutes until you decide to go back and let the customer know what’s going on, and this is called a ‘warm transfer’.
Payment is made through direct deposit to your bank account every two weeks. In addition, they offer employees that have completed at least one thousand work hours additional benefits including medical, dental, and vision plans. Sykes Home pays for your training as an added benefit. Once you get into production things do change.
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